FAQs – Answers to frequently asked questions

This section lists frequently asked questions (FAQs) about our products and services. If you cannot find an answer to your question here, simply contact us at info@stabila.de.

General

Where can I purchase STABILA products?

STABILA sells its products exclusively through a network of dealers. These dealers are shown for selected countries in the Dealer Locator section in the top navigation bar.

Where you see a digital shopping basket next to a product, you can click to see selected STABILA dealers from whom you can order the specific product online.

If the dealer search is not available for your country, you can find a dealer in your region via our international partners.

Alternatively, send us your enquiry to info@stabila.de – we will be pleased to help you.

As a dealer, how can I request STABILA product and media data?

You can find the data services offered by STABILA and a brief explanation of them in the Data Service section of the top navigation bar.

Warranty

What do I need to consider with regard to the warranty?

The warranty we offer for our items can be found on our product pages or in the Downloads area. Here you can view and download the warranty conditions and warranty periods. The simplest way of making a warranty claim is to take it to your dealer with your proof of purchase. If this is not possible, you may send the item together with proof of purchase directly to STABILA.

Spirit levels

What are the advantages of STABILA spirit levels?

STABILA spirit levels are designed to meet the needs of professional tradespeople. You can find information on what makes these spirit levels special in the Quality and Technology section.

Where can I obtain replacements for my removable end caps?

If you lose them, you can buy replacement end caps. You can order them from your dealer.

Why does the vial bubble not touch the marking points?

STABILA spirit levels are highly temperature-stable. Since the size of the bubble changes with temperature, the bubble size and the ring spacing have been designed in such a way that the readability remains the same even at very high and very low temperatures. This guarantees accurate readings from -20°C to +50°C.

How many measuring surfaces does my STABILA spirit level have?

Depending on the type, STABILA spirit levels have either one or two measuring surfaces that you can use for measurements. The number of measuring surfaces on your spirit level is indicated in the technical data on the product pages for your model.

How accurate is my STABILA spirit level?

The accuracy of the spirit level is marked on the profile. A distinction is made between the accuracy in the normal position (normally 0.5 mm/m) and that in the reverse position (0.5 mm/m, 0.75 mm/m or 1.0 mm/m depending on version). You can view the accuracy values for all spirit level models on the product pages.

Laser

What are the advantages of STABILA lasers?

STABILA lasers are designed to meet the needs of professional tradespeople. You can find information on what makes these lasers special in the Quality and Technology section.

My STABILA laser will not start up any more. What should I do?

First, check whether the batteries are flat, and if so, replace them. For devices with rechargeable batteries, check whether the batteries have discharged, and recharge if necessary. Check also that the battery contacts are in good condition and not dirty. If the unit still does not work, please contact your dealer.

Do STABILA laser spectacles protect you from the laser beam?

No. STABILA laser spectacles are not protective goggles; their only purpose is to improve the visibility of the laser line.

Do STABILA lasers fit all common tripods?

Yes. Most STABILA lasers feature either a 1/4” or a 5/8” thread. STABILA also offers adapters. Thus if a laser with a 1/4” thread is to be mounted on a construction tripod with a 5/8” thread, you require an AS adaptor screw. If a laser with a 5/8” thread is to be mounted on a photography tripod with a 1/4” thread, you require a GA thread adaptor.

Laser distance measurers

What are the advantages of STABILA laser distance measurer?

STABILA laser distance measurers are designed to meet the needs of professional tradespeople. You can find information on what makes these measurers special in the Quality and Technology section.

Which tripod types can be used with STABILA laser distance measurers?

STABILA laser distance measurers equipped with a thread must be used with the ST-K-S tripod. They can also be mounted on a construction tripod featuring a 5/8˝ thread using an AS adaptor screw.

How can I extend the battery life of my STABILA laser distance measurer?

Bluetooth functions and digital target locators on laser distance measurers consume large amounts of energy. These should therefore only be enabled when you require them. This reduces the power consumption. Ensure that any replacement batteries you purchase are of good quality.

Folding rules

What are the advantages of STABILA rules?

STABILA rules are designed to meet the needs of professional tradespeople. You can find information on what makes these rules special in the Quality and Technology section.

Tape measures

What are the advantages of STABILA tape measures?

STABILA tape measures are designed to meet the needs of professional tradespeople. You can find information on what makes these tape measures special in the Quality and Technology section.